when I launch SMITE (Steam, Win10), it takes approximately 3-4 seconds from when I see the HIREZ logo until the game freezes. I am able to click through the logos fast to loading screen for those 3-4 seconds, then it freezes anyway. I can use alt-tab, but selecting some other program won´t switch to it - I will be stuck on SMITE loading screen (or HIREZ logo, if I don´t click through) until I do ctrl-alt-del and log-out. When I click log-out, I briefly see error message "Game violation detected! #00000001".
I tried:
- verifying game files,
- reinstalling,
- launching 32bit / 64bit versions,
- adding exclusion to antivirus protection,
- turning off antivirus protection during launch,
- turning off firewall during launch,
- plugging out keyboard (Corsair K70),
- plugging out sound devices (headphones and stereo, sometimes game kicked me out when I plugged in/out sound device during game).
Hi, thank you for help. I didn´t manually check whether everything is gone, so I did now.
- I uninstalled SMITE from Steam again
- I looked through CC cleaner, there was some HIREZ authentificator still installed, I uninstalled
- I fixed some registry issues with CC cleaner
- I searched for keywords smite and hirez / hi-rez through windows search, nothing
- I searched for keywords smite and hirez / hi-rez in regedit. It found some stuff, I just deleted it (I don´t know what I am doing, though, I created backup in case).
- I rebooted
- I reinstalled game through Steam
- I rebooted, disabled antivirus and firewall
- I launched 64-bit version - overlay game loader in Windows loaded, game itself didn´t start and I got a Crash dialog (I pasted link to this thread)
- I tried to start again, game launched, freezed as usual -> log out, log in
- I verified game files
- rebooted
- launched 64-bit, kb and mouse connected, I tried plugging them in different USB sockets. Still the usual. If I click through logos, I am able to see "login - waiting on game data" spinner, then it freezes.
It did occur a few times in the past month, that the game froze on HIREZ logo. I didn´t see a consistent pattern. Since game kicked me out sometimes if I plugged in / out some audio device, I just tried to restart the game and not plug in/out anything while booting game. On 2nd or 3rd time I was in. I have been dealing with some stereo buzzing lately - bought PCIE sound card few months ago, tried external sound card etc., but the game did work after I tried those.
Last time when I launched game successfully was I think on Monday during maintenance - it launched and I saw the notice that servers are down bc of maintenance. According to overlay launcher my game version is 6.1.5286.8.
//I found the hi-rez ticket submit form, I will try that.
//I uninstalled and I am now trying manual download from https://www.smitegame.com/download, not through Steam. Response from hirez customer support is that "several players are experiencing routing issues, please attempt to connect with a VPN like TunnelBear or Windscribe."
Update: customer support knows the issue "several players are experiencing routing issues, please attempt to connect with a VPN like TunnelBear or Windscribe." Routing through USA with TunnelBear worked for me (didn´t work through Norway or Ireland).
Yeah the Smite Launcher is having issues launching in the MAC version of the game + EU/OC/Asia from what I've heard. Only North and Latin America are completely working rn.
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